Call centre
Media channel Call centre
A call centre is a central communication channel in marketing that is mainly used for customer contact and customer care.
It is a specialised facility where trained staff handle incoming calls and make outgoing calls to answer customer queries, provide information on products or services, conduct sales activities or resolve customer service issues.
Call centres play a crucial role in direct interaction with customers and increase customer satisfaction, customer loyalty and ultimately sales growth.
This market overview has been compiled with great care. Nevertheless, incorrect information cannot be entirely avoided. Melaschuk-Medien accepts no liability for the content. Users are responsible for using and verifying the information provided. Please let us know if you have any comments, suggestions for changes or notifications according to the Digital Services Act (DSA) in the contact form.