Fulfilment
Fulfilment is one of the tasks of marketing management and can include the following areas.
Order processing
Order acceptance and order execution or organisation of the execution as well as commercial processing.
Collection
Collection includes activities which are necessary for the collection of outstanding debts.
Picking
Compilation of orders that consist of several parts.
Warehousing
Storage of products in order to execute orders as needed.
Letter shop
Personalisation of printed materials, sorting, inserting, packing, franking and delivery.
Invoicing
Issuing of invoices for delivered products or service provisions.
Complaint management
Processing of customer complaints with regard to defective products or service provisions and initiating error rectification or replacement.
Returns management
Processing of returned goods.
Shipping
Packaging and delivery of products to customers or production partners based on orders.
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